Public offer

Version of 20 October 2026

This is an English translation of the terms of sale, provided for convenience. In case of any discrepancy between the Ukrainian and English versions, the Ukrainian version prevails.

This public offer (the terms of sale, the "Terms") is a proposal by TIKHONOV AGENCY ORGANIZADORA DE EVENTOS SL. (the "Seller") to enter into an agreement with any person for attending an Event with a Ticket purchased on the Website (the "Agreement"). The Terms are the same for all Buyers.

1. Seller

1.1. Seller: TIKHONOV AGENCY ORGANIZADORA DE EVENTOS SL., tax number ES56254188.

Registration details: B56254188.

1.2. Address: PARTIDA COLINA DEL SOL 49 - A, 33, 03710.

1.3. E-mail for Buyers: tikhonovagency@gmail.com.

Phone: +34 625 264 153.

1.4. Website: https://tix.tikhonov-concert.com, brand Tikhonov Agency.

1.5. The Seller sells Tickets in its own name, is the party to the Agreement with the Buyer and is responsible to the Buyer for the Event being held and for refunds on the terms set out here.

1.6. The Terms apply to Ticket sales in euro (EUR). The currency of a Ticket is shown next to its price on the Event page.

2. Definitions

2.1. Website: the website https://tix.tikhonov-concert.com, including the ticket selection pages, the checkout page and the Tickets page available via a private link.

2.2. Buyer: an individual who places and pays for an Order on the Website.

2.3. Attendee: a person who comes to an Event with a Ticket. This is the Buyer or a person to whom the Buyer has given a Ticket.

2.4. Event: an entertainment, theatre, sports or other cultural or leisure event whose details (title, date, start time, location, prices, attendance conditions) are published on the Event page of the Website.

2.5. Venue: the place where the Event is held.

2.6. Order: Tickets to one Event placed and paid for by the Buyer in a single transaction.

2.7. Ticket: an electronic document entitling one person to one entry to an Event. A Ticket has a unique number encoded in a QR code and a barcode (together, the "Code").

2.8. Payment Service: Viva.com, on whose secure page the Buyer pays for the Order.

3. Subject of the agreement

3.1. The Seller undertakes to ensure that the Event is held and that an Attendee with a valid Ticket is admitted, and the Buyer undertakes to pay for the Tickets on these Terms.

3.2. The Event title, date, start time, Venue, Ticket categories and prices are stated on the Event page. The details in effect at the moment of payment form part of the Agreement.

4. Price and payment

4.1. Ticket prices are shown on the Website in euro and include all taxes. A service fee, if any, is shown as a separate line before payment.

4.2. The Order is paid on the secure page of the Payment Service by Visa or Mastercard bank card, Apple Pay or Google Pay, or by another method offered on the payment page. The Buyer enters card details only on the Payment Service page; the Seller does not receive them.

4.3. The amount payable is shown on the Website before the "Proceed to payment" button and is final: no other charges are added to it. If the Buyer's account is not held in euro, the Buyer's bank may apply its own exchange rate and its own fee.

4.4. If the Buyer has a promo code, it is entered on the checkout page. The discount is shown before payment and applies on the terms of the specific promo code.

4.5. The Seller may change prices of unpaid Tickets. The price of an Order already paid does not change.

5. Placing an order

5.1. For a seated Event, the Buyer selects seats on the hall map. For an Event without seating, the Buyer selects the number of Tickets in a category or zone, without an assigned seat.

5.2. One Order may contain no more than 8 Tickets.

5.3. Selected Tickets are held for the Buyer for 10 minutes from the first selection. Once the Buyer proceeds to checkout, the hold lasts 15 minutes, and the payment invoice is valid for the same time. If payment is not received within this time, the hold is released and the Tickets return to general sale.

5.4. To place an Order, the Buyer provides only an e-mail address. Tickets and notices about the Event are sent to it. The Buyer is responsible for the address being correct.

5.5. On the checkout page the Buyer may separately agree to receive news and announcements. The checkbox is not pre-ticked and is not a condition of purchase.

5.6. Before payment, the Buyer may abandon the Order simply by not paying for it.

6. Acceptance and conclusion of the agreement

6.1. The Buyer accepts the Terms by pressing the "Proceed to payment" button on the checkout page. A link to the Terms is placed next to the button. Pressing the button places an order with an obligation to pay.

6.2. The Agreement is concluded at the moment of successful payment of the Order, that is, when the Payment Service has confirmed the payment.

6.3. The Agreement is a distance contract concluded in electronic form. The e-mail with the Tickets, sent to the Buyer's e-mail address, confirms its conclusion.

6.4. If payment is not confirmed, the Agreement is not concluded. If the bank has blocked funds on the card, the bank releases them under its own rules.

6.5. If payment arrives after the hold has expired and the Tickets are no longer available, the Agreement is not concluded and the Seller refunds the amount paid by the same method that was used for payment.

7. Tickets and their delivery

7.1. Tickets are electronic. After payment is confirmed, the Buyer receives an e-mail with the Tickets: a PDF file for each Ticket and a private link to the Tickets page on the Website. The e-mail usually arrives within a few minutes. There are no paper tickets and no delivery by post or courier, and no delivery charge is made.

7.2. Each Ticket has a QR code and a barcode with the same number. The Ticket may be shown on a phone screen or printed.

7.3. If the e-mail has not arrived, the Buyer may resend the Tickets to the same address via the "Didn't get the email" link on the Website or write to the e-mail stated in clause 1.3.

7.4. Tickets are not personalised. The Website has no function for transferring or reselling Tickets.

7.5. The Buyer keeps the Code private: whoever shows the Code at the entrance first will be admitted with it. Tickets should therefore not be published or forwarded to third parties.

7.6. Reselling Tickets at a price higher than the one stated on the Ticket is not permitted. The Seller is not responsible for Tickets purchased anywhere other than the Website.

8. Entry to the event

8.1. The door opening time is stated on the Event page and in the Ticket. Age restrictions, if any, are stated on the Event page. If no age restriction is stated, children under 16 attend the Event accompanied by an adult.

8.2. One Code gives one entry. The first scan of the Code admits the Attendee; any repeated scan of the same Code, including from a copy, is refused.

8.3. The Attendee follows the Venue rules and safety requirements. For a serious breach of these rules the Attendee may be refused entry or removed from the Venue.

8.4. If the Event took place and the Attendee did not come, was late, was refused entry for breaching the Venue rules or lost the Code, the Agreement is deemed performed and the Ticket price is not refunded.

9. Cancellation, rescheduling and refunds

9.1. If the Event is cancelled, the Seller notifies the Buyer by e-mail to the Order address. The Buyer is entitled to a refund of the full amount paid for the Order: to receive it, the Buyer makes a request under clause 9.6. The Seller makes the refund by the same method that was used for payment, without undue delay and no later than 14 calendar days after the request.

9.2. The time it takes for funds to arrive depends on the Buyer's bank. After the refund, the Tickets in the Order become invalid.

9.3. Refunds are made only for the entire Order, not for individual Tickets in it.

9.4. If the Event is moved to another date or another Venue, the Tickets automatically remain valid, and the Buyer receives an e-mail about the change at the Order address. A Buyer who cannot attend the rescheduled Event is entitled to a refund of the full amount paid if the Buyer makes a request under clause 9.6 within 14 calendar days of the date the rescheduling e-mail was sent. The Seller makes the refund no later than 14 calendar days after the request. After the request period has passed, the Tickets remain valid for the new date and their price is not refunded.

9.5. After payment, the Buyer may not withdraw from the Agreement on their own initiative with a refund. The consumer's right to withdraw from a distance contract within 14 days does not apply to Tickets, because they are leisure services provided on a specific date: Article 16(l) of Directive 2011/83/EU on consumer rights and Article 103(l) of the Spanish consolidated text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007). This term does not limit any rights of the Buyer that by law cannot be limited by contract.

9.6. For refund matters, the Buyer writes to tikhonovagency@gmail.com, stating the e-mail address used for the Order and the Order number.

9.7. The Seller never asks for a payment card number, CVV code, SMS codes or copies of identity documents.

10. Obligations of the parties

10.1. The Buyer undertakes to:

• provide a correct e-mail address;
• read the Event details on its page before payment;
• keep the Code away from third parties;
• follow the Venue rules and ensure that Attendees to whom the Buyer has given Tickets follow them;
• be responsible for minors for whom the Buyer purchases Tickets.

10.2. The Seller undertakes to:

• send the Tickets after payment is confirmed;
• ensure that the Event is held on the stated date, at the stated time and Venue, or notify the Buyer of rescheduling or cancellation;
• make refunds in accordance with section 9;
• respond to Buyers' requests.

10.3. The Seller may engage third parties to perform the Agreement, including the Event organizer, the Payment Service, an e-mail delivery service and Website hosting. The Seller remains responsible to the Buyer for performance of the Agreement.

11. Personal data

11.1. The Seller processes personal data in accordance with the Privacy Policy. Only the Buyer's e-mail address is needed to conclude and perform the Agreement.

11.2. Consent to news and announcements and consent to advertising and analytics services are given separately, are not a condition of purchase and may be withdrawn at any time.

12. Liability

12.1. The parties are liable for breach of the Agreement in accordance with the law that applies to it.

12.2. The Seller is not liable for:

• Tickets not received because the Buyer provided an incorrect e-mail address;
• entry by another person using a Code that the Buyer disclosed or passed on;
• Tickets purchased anywhere other than the Website;
• delays caused by banks or the Payment Service.

12.3. If the Event is held in accordance with its description on the Website, a mismatch between the Event and the Attendee's personal expectations is not a breach of the Agreement.

12.4. Nothing in these Terms limits the rights the Buyer has as a consumer under mandatory provisions of law.

13. Force majeure

13.1. The parties are released from liability for non-performance of the Agreement caused by circumstances they could not foresee or prevent: decisions of public authorities, natural disasters, accidents, epidemics, hostilities and other extraordinary circumstances.

13.2. If due to such circumstances the Event cannot take place on the stated date, the Seller cancels or reschedules it, and the rules of section 9 apply.

14. Requests and disputes

14.1. The Buyer sends claims and other requests to tikhonovagency@gmail.com. The Seller responds within 14 calendar days of receipt.

14.2. The Agreement is governed by the laws of Spain. A Buyer who is a consumer and lives in another Member State of the European Union keeps the protection given by the mandatory provisions of the law of their country.

14.3. A dispute that could not be settled by correspondence is resolved by a court. The Buyer as a consumer may bring a claim in the court of their place of residence and may also apply to the consumer protection authorities of their country.

14.4. If any provision of the Terms is held invalid, the remaining provisions continue in effect.

15. Changes to the terms

15.1. The Seller may change the Terms by publishing a new version on the Website with its date.

15.2. A new version applies to Orders paid after its publication and does not affect Orders already paid.

15.3. The Terms are drawn up in Ukrainian. The English translation is provided for convenience; in case of discrepancy, the Ukrainian version prevails.